Shipping Policy

Updated

12/28/20

The Shipping Policy below applies only to Online Retail Customers buying on Elements4Men.com. For Elements4Men Retail Distribution Partners, please contact your Elements4Men Representative for more details about your shipping options..

  • Estimated delivery time may vary depending on the shipping destination.

  • Overall delivery times are currently being affected by the global situation surrounding COVID-19. This may cause a delay of up to 3-5 business days for shipment of your item. Please review our policy here (for orders within the United States) for up-to-date information on shipping policies during this time. 

  • Currently we do not offer express or expedited shipping options.

  • When your order is processed, we will send you an order confirmation email. 

  • When your order is shipped, we will send you a shipping confirmation email including a tracking number for your shipment. 

  • Orders are processed & shipped during regular business hours, Monday to Friday between 8:00am and 4:30pm PST. Orders received on Saturday and Sunday will be processed on the next business day.

Return Policy

Updated

12/28/20

We are committed to providing quality products to our customers.  While we hope that you are always satisfied with your Elements4Men purchase, we realize there are times that you may need to return a product.  If you will need to return your product, please review the information below.

  • Returns must be made within 10 days of your receipt date for a refund.

  • Merchandise must be in its original, unopened, and unused condition.
  • We regret that we do not refund original shipping costs with the return.

  • Please note on the front side of your receipt or packing slip the reason for your return.

You will be responsible for the return shipping & handling charges, which will not be refunded, unless you received damaged merchandise (see Damaged Products Policy).

  • Please make sure to record your tracking number because we cannot issue a refund until our office confirms receipt of the returned merchandise.  We are not responsible for lost packages.

  • All returns will be credited to the original credit card used at the time of purchase.

  • Returns will be processed within 1-2 weeks of our office receiving your item.

  • Please allow at least 2 billing cycles for the credit adjustment to appear on your credit card statement.

  • Please do not mail any packages C.O.D., as they will not be accepted.

  • Please Note:  Empty containers cannot be accepted for a Return.

Exchange Policy

Updated

12/28/20

We are happy to exchange any merchandise that is defective, damaged or unused.  If you will need to exchange your product, please review the information below.

  • We accept exchanges on items purchased on elements4men.com only up to 30 days after the original purchase.

  • Please enclose the product you wish to exchange and your receipt.  On the receipt, write instructions on what item(s) to exchange.

  • If there is a difference in cost with the exchange, one of our customer service representatives may reach out to you for further information.

  • You will be responsible for the return shipping & handling charges, which will not be refunded.

  • Ship your exchange to us via a pre-paid package:

To arrange an exchange of defective, damaged or unused item please contact customer service with any questions by email at elements4men@gmail.com or by phone at 240-339-3875 (M-F 9AM-6PM.

  • Please Note:  Empty containers cannot be accepted for an Exchange.

 

 

 

Damaged Products Policy

Updated

11/28/20

If you receive an item that is broken or damaged, you may contact customer service within 5 business days of receipt of your order for an item replacement.  Items will not be replaced after 5 business days.  Please contact customer service at elements4men@gmail.com or by phone at 240-339-3875 (M-F 9AM-6PM EST) and we will respond with the appropriate return and/or exchange instructions.

 

 

 

 

 

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